Since this rewards system doesn’t seem to work as intended at the moment, and with the frankly concerning lack of support they offer I no longer feel comfortable using PENN. Despite many attempts to contact support, I have received no response on this issue either.Ī big part of me using PENN for gambling was the rewards system they offered. Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window. The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had.Īdditionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email. As a Choice Privileges member, youll earn 10 points for every 1 spent on hotel stays2 Then, you can put your points toward the rewards you care about. Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace.
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